FAQ – AhliyahCrafts

-If item has not been shipped yet, please email Ahliyah Crafts at info@ahliyahcrafts.com

-If item has been shipped to wrong address and is returned to Ahliyah Crafts headquarters, customer is responsible for paying new shipping fee (please note price can differ from original shipping cost).

-If package is not returned to Ahliyah Crafts headquarters customer is responsible for purchasing new items and shipping. No refunds will be given.

Our processing time is up to 3 weeks. Once it is in possession of USPS it depends on the shipping service you chose. First Class Mail is 2-5 business days **PLEASE NOTE: Due to COVID19 and the new appointed Postmaster General USPS is experiencing delays. Ahliyah Crafts does not have control over this. Do not order if you know you cannot wait. Some items are available as local pick up***

Priority Shipping is 1-3 days (Refer to previous note)

Shipping info is sent as soon as item has been packaged. The current processing time is up to 3 weeks (As mentioned on the homepage) Shipping info will be sent to your preferred form of contact at time of purchase.

Please make sure you check your spam folder. If you cannot find a confirmation email/text (NOT TRACKING INFO) please email info@ahliyahcrafts.com to update your contact info.

Please note that Ahliyah Crafts is no longer responsible for packages once they are marked as DELIVERED by USPS.

-Check to see if it was accidentally delivered to a neighbor. This is often the most common explanation.

-If you have a security system please check to see if it wasn't stolen. Unfortunately there is an increase of stolen packages during the holiday season. To file a report with USPS follow this link here. You can purchase priority shipping (includes insurance) or Signature Confirmation. Please note these can cost extra.

-Wait a few days. Sometimes USPS tracking will say an item is delivered, but is really still in transit. If it has been a couple of days please check this USPS link for next steps: https://faq.usps.com/s/article/Where-is-my-package

It is the customer's responsibility to provide a correct address. Please send email to AhliyahCraftsInfo@gmail.com with correct address ASAP (DO NOT send DM via Twitter or IG as it will get lost).

-If a package is shipped back to Ahliyah Crafts headquarters the customer will be notified via email and given the choice of a refund (item only. No refund on shipping) or pay another shipping fee to have it delivered to the correct address.

-If package is not returned to Ahliyah Crafts headquarters there won't be a refund.

-If you no longer want your item and it has not been fulfilled please send a message to have it canceled.

-If your item is in transit you will have to wait for it to be delivered to you. Once it has been delivered please notify me by email at info@ayhliyahcrafts.com
Item will need to be sent back to Ahliyah Headquarters in its original packaging (customer responsible for new shipping fee).
Once item arrives at Ahliyah Headquarters without damage you will receive a refund for the ITEM ONLY.

If a package is sent back to me by USPS you will receive an email from me. There are many reasons for this. Either you entered an unknown address or there were attempts to deliver.

You will have two options:

1. You can pay a second shipping fee and have it shipped to another address (Same address is not recommended since it was sent back in the first place)

2. Get a refund on the ITEMS ONLY (no refund on shipping)

Custom Work

Shipping

Curbside Pick Up

Refunds

Still have questions?